Customer Satisfaction Questionnaire May 2021 Incolab Services Latvia

General performance:

What is your general opinion about Incolab Services?

Does our service meet your expectations?

Do we keep you upto-date while a job is in process?

Can you give an evaluation of the technical knowhow?

Do you receive prompt answers to general questions?

Will you recommend us to other companies?

Do you feel that Incolab is committed to your satisfaction?

Suggestions or comments

Efficiency and accuracy:

How is your access to staff in charge?

Communication system and reachability?

Problem handling capacity?

How do you evaluate our accuracy?

When selecting a laboratory, is your preference an accredited laboratory?

Any particular area we should improve?

Suggestions or comments?